At Magu, we’re committed to delivering your handcrafted furniture with care, safety, and timeliness. Every piece is made with love and attention, and we ensure the same thoughtfulness in getting it to your doorstep.
1. Shipping Locations
We currently ship across India. If you’re located in a remote area or would like to request shipping outside India, please reach out to us at [insert email/contact form link].
2. Order Processing Time
All our furniture is made to order. Please allow 3–4 weeks for production. Once your order is ready, we’ll dispatch it within 3–5 business days.
Custom orders or items with specific finishes may take longer — we'll always keep you informed along the way.
3. Delivery Time
Once shipped, delivery usually takes 7–10 business days, depending on your location. Deliveries to metro cities are typically faster than remote or rural areas.
4. Shipping Charges
We offer free shipping across India on all orders. For bulky or oversized items that require special handling, additional charges may apply — this will be clearly mentioned during checkout.
5. Tracking Your Order
Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link. You can follow your package every step of the way.
6. Delivery Process
All Magu furniture is packed securely to prevent any transit damage. We work with trusted logistics partners to ensure safe delivery.
We offer curbside delivery as standard. If you need assistance with installation or carrying the product to a specific floor/room, please write to us before placing your order – additional service charges may apply.
7. Damages in Transit
In the rare event that your order arrives damaged:
Please document the issue with clear photos of the packaging and the product.
Notify us within 48 hours of delivery at [insert support email].
We will evaluate the situation and offer a replacement, repair, or refund as appropriate.
8. Delays & Exceptions
We strive to meet our estimated timelines, but sometimes delays can occur due to weather, strikes, supply chain disruptions, or high order volumes. We appreciate your patience and promise to keep you updated in such cases.
Need help?
Our customer care team is always happy to assist you. Email us at [insert email] or chat with us via the help icon on our website.
